Terms and Conditions – Work Care and Thrive Ltd

1. Introduction

These website terms and conditions apply to the use of the website and services of Work Care and Thrive Ltd.

Work Care and Thrive Ltd is a limited company registered in England and Wales (Company Registration Number: 15493364) whose registered address is International House, 10 Beaufort Court, Admirals Way, London, E14 9XL.

By using our website and services, you agree to be bound by these terms and conditions. Please read them carefully before using the website. If you do not agree to these terms and conditions, please refrain from using our website and services.

2. Definitions

In these terms and conditions, the following terms shall have the following meanings:

  • “Company“, “we“, “our“, “us” refers to Work Care and Thrive Ltd
  • “Website” refers to the website at workcareandthrive.com and all associated subdomains
  • “Services” refers to any services provided by Work Care and Thrive Ltd, including but not limited to the Permission to PAUSE Self Care Challenge and other free challenge programmes, one-to-one coaching, group coaching programmes, Power Pause sessions, organisational consultancy, public speaking, workshops, publications, and other services.
  • “User“, “you“, “your” refers to the individual, company or organisation accessing and using our website and services
  • “Content” refers to any text, images, audio, video, and other materials that appear on our website or are provided through our services
  • “Coach” refers to any professional engaged by Work Care and Thrive Ltd to deliver coaching, consultancy, speaking, or workshop services
  • “Unpaid Carer” refers to an individual who provides unpaid care to a family member, friend, or neighbour who could not manage without this support due to illness, disability, mental health issues, substance misuse, or other needs

3. Use of Our Website

3.1 Acceptable Use

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

3.2 Intellectual Property

All content published on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Work Care and Thrive Ltd or its content suppliers and is protected by United Kingdom and international copyright laws.

You may view, download and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • Republish material from this website (including republication on another website)
  • Sell, rent or sub-license material from the website
  • Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
  • Edit or otherwise modify any material on the website
  • Redistribute material from this website except for content specifically and expressly made available for redistribution

3.3 User Account and Security

For certain services, you may need to create an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

4. Services

4.1 Permission to PAUSE Self Care Challenge and Other Free Challenge Programmes

The Permission to PAUSE Self Care Challenge and any other free challenge programmes are provided free of charge with the following conditions:

  • You must be 18 years or older to participate
  • You may share your experiences within the WhatsApp Community in a respectful manner
  • You agree to maintain the confidentiality of information shared by other participants
  • We reserve the right to remove participants who engage in inappropriate behaviour
  • Materials provided during the challenge remain the intellectual property of Work Care and Thrive Ltd
  • Participation in the challenge does not constitute professional medical or psychological advice

4.2 WhatsApp Community

As part of our service, we may facilitate a WhatsApp Community group. By joining this group:

  • You consent to having your phone number visible to other community members
  • You agree to behave respectfully towards other community members
  • You acknowledge that we moderate the community but cannot guarantee immediate review of all content
  • You understand that we may remove you from the community if you breach these terms
  • You agree not to use the group to market services or products without our express permission
  • You acknowledge that WhatsApp’s terms and conditions also apply to your use of the group

4.3 One-to-One Coaching Services

Our one-to-one coaching services are subject to the following terms:

  • Sessions must be booked in advance and are subject to availability.
  • Payment is required before coaching begins unless an alternative payment arrangement has been agreed in writing.
  • The structure, price, cancellation arrangements and any additional guarantee applying to a particular coaching service will be displayed at the time of booking.
  • Where the specific terms of a coaching service differ from these general coaching terms, the specific terms presented at the time of booking will take precedence.
  • Coaching sessions are confidential, subject to legal requirements, safeguarding responsibilities and the terms of the coaching agreement.
  • Coaching is not therapy, counselling, mediation, medical advice or crisis support.
  • We may recommend that you seek support from another service or professional if we believe coaching is not appropriate for your needs.
  • We do not guarantee a particular outcome from coaching, as outcomes depend on individual circumstances and engagement.

4.4 Group Coaching Programmes

Our group coaching programmes are subject to the following terms:

  • Programme fees must be paid in accordance with the payment schedule provided
  • Spaces are limited and allocated on a first-come, first-served basis
  • Programme content and structure may be subject to change
  • Group sessions may be recorded with prior notice and consent
  • Shared materials remain the intellectual property of Work Care and Thrive Ltd
  • Participants agree to maintain the confidentiality of information shared by other participants
  • We reserve the right to remove participants who engage in inappropriate behaviour

4.5 Services for Organisations Supporting Unpaid Carers

Our services for organisations supporting unpaid carers include:

  • Consultancy services tailored to your organisation’s needs
  • Training and workshop provision for staff and volunteers
  • Programme development for unpaid carer support initiatives
  • Resources and materials for supporting unpaid carers

These services are subject to:

  • Individual contractual agreements specifying deliverables, timelines, and costs
  • Professional confidentiality regarding organisational information
  • Intellectual property rights retention for our methodologies and materials
  • Appropriate use of our materials within the agreed scope
  • Client satisfaction reviews upon completion

4.6 Public Speaking and Workshops

Our public speaking and workshop services are subject to the following terms:

  • Booking confirmation is secured upon receipt of a deposit or full payment
  • Cancellation terms will be specified in the booking agreement
  • Travel and accommodation expenses may be charged separately where applicable
  • Recording of sessions is only permitted with our prior written consent
  • Materials provided remain the intellectual property of Work Care and Thrive Ltd
  • Participant information collected during workshops is subject to our Privacy Policy
  • Workshop content may be tailored but will be delivered as agreed in advance

4.7 Power Pause Sessions

Our Power Pause sessions are online group sessions specifically designed for unpaid carers and operate on a pay-what-you-can basis, subject to the following terms:

  • Sessions are open to unpaid carers aged 18 and over
  • The pay-what-you-can model allows participants to contribute an amount that is affordable to them
  • No unpaid carer will be excluded due to financial constraints
  • Registration is required to receive access links and materials
  • Sessions may be recorded with prior notice and participant consent
  • Participants agree to maintain the confidentiality of experiences shared by others
  • The relaxation techniques and self-care practices taught are for general wellbeing and not specific medical treatment
  • We create a supportive, non-judgmental environment and reserve the right to remove participants who disrupt this environment
  • While we facilitate sharing of experiences, we are not providing therapy or medical advice
  • We may limit participant numbers to maintain quality of experience

4.8 Payment, Cancellation and Refunds for Paid Services

4.8.1 Services Purchased by Individual Consumers

The following terms apply where an individual purchases a service for purposes wholly or mainly outside their trade, business, craft or profession:

  • Prices are shown in pounds sterling. Any applicable taxes will be identified before payment.
  • Payments are processed securely by our third-party payment providers. Where you select a payment option provided by a third party, that provider’s terms may also apply.
  • You will receive confirmation of your purchase by email.
  • Unless an exception applies, you have the right to cancel an online purchase of services within 14 days without giving a reason.
  • To exercise your right to cancel, please email enquiries@workcareandthrive.com with a clear statement that you wish to cancel.
  • If you ask us to begin providing a service during the 14-day cancellation period and subsequently cancel after the service has begun, we may charge a reasonable amount for the service supplied up to the time you informed us of your cancellation.
  • If a service is fully provided during the 14-day cancellation period following your express request and acknowledgement, your statutory right to cancel ends once the service has been completed.
  • Where a refund is due, it will be returned using the original payment method unless otherwise agreed. We will initiate the refund within 14 days of receiving notice of cancellation. The time taken for the funds to appear may depend on the payment provider.
  • Any additional guarantee offered for a specific service provides rights in addition to your statutory rights. The terms of that guarantee will be stated when the service is offered.
  • Service-specific cancellation, rescheduling and refund terms may apply and will be provided before purchase.
  • For the PAUSE Programme, the specific guarantee and cancellation terms in section 4.9 apply and take precedence where they differ from this section.
  • For Navigate a Relationship Changed by Caring private coaching, the specific guarantee, cancellation and rescheduling terms in section 4.10 apply and take precedence where they differ from this section.
  • Nothing in these terms affects your statutory rights.
4.8.2 Services Purchased by Organisations

Where services are purchased by a company, charity, public-sector body or other organisation:

  • The scope, price, payment schedule, delivery arrangements and cancellation terms will be set out in the relevant proposal, booking confirmation, statement of work or service agreement.
  • Invoices must be paid in accordance with the payment terms shown on the invoice or agreed in writing.
  • Any applicable VAT or other taxes will be identified in the proposal, agreement or invoice.
  • Cancellation, postponement and refund arrangements will be governed by the relevant service agreement or booking terms.
  • The 14-day consumer cancellation period and consumer guarantees described in section 4.8.1 do not apply to organisational purchases unless we expressly agree otherwise in writing.
  • Where an organisation purchases a place or service for an individual participant, the organisation remains responsible for payment unless otherwise agreed.
  • If the terms of a specific organisational agreement conflict with these general terms, the specific organisational agreement will take precedence.
  • Nothing in these terms limits any rights or obligations that cannot lawfully be excluded.

4.9 The PAUSE Programme (Private Programme for Senior Managers with Unpaid Caring Responsibilities)

The PAUSE Programme is a private coaching and wellbeing support programme designed for senior managers balancing leadership responsibilities with unpaid caring duties. It is subject to the following terms:

  • Eligibility: Participants must be aged 18 or over and in a professional leadership role while providing unpaid care.
  • Programme Structure: The programme will consist of a series of one-to-one sessions, resources, and tools designed to support participants’ wellbeing and leadership capacity. The specific format, duration, and resources included in the programme may vary and will be confirmed at the time of registration.
  • Programme Fee: Fees for the PAUSE Programme are set out at the time of registration. All fees must be paid in advance unless otherwise agreed.
  • Founder Members Discount: From time to time, we may offer reduced fees (e.g. a percentage discount) to founder members in exchange for providing feedback, participating in anonymous case studies, and/or offering reviews to help shape the programme. Any such arrangements will be confirmed in writing at the time of booking.
  • Refund Policy (Peace of Mind Guarantee):
    • The first session must be completed within 30 days of programme registration.
    • If, after the first session, you do not feel the programme is the right fit, you may request a full refund by contacting PAUSE@workcareandthrive.com within 30 days of that first session.
    • Refunds will not be available after this period or if more than one session has been completed.
  • Confidentiality: All sessions are confidential, subject to safeguarding obligations and legal requirements. Founder members who agree to provide reviews or case study input consent to their feedback being used anonymously in promotional or developmental contexts.
  • Nature of Service: The PAUSE Programme is a coaching and wellbeing support service, not medical or therapeutic treatment. It is designed to complement, not replace, professional healthcare or statutory carer support services.
  • Rescheduling & Cancellation: Sessions may be rescheduled with reasonable notice. Late cancellations or non-attendance may result in the session being forfeited.
  • Intellectual Property: All programme materials (including the PAUSE Framework™, resources, and tools) remain the intellectual property of Work Care and Thrive Ltd. Participants are granted a personal licence for their own use and may not share, copy, or reproduce the materials for commercial purposes.

4.10 Navigate a Relationship Changed by Caring Private Coaching

Navigate a Relationship Changed by Caring is a short private coaching experience for an adult who is providing unpaid care and wishes to explore a relationship that has been affected by caring.

What Is Included

The coaching experience includes:

  • One 90-minute private coaching session.
  • The development of your own Relationship Compass during the initial coaching session.
  • One 45-minute private follow-up session.
  • Guided exploration and practical tools to help you navigate situations you find difficult within the relationship.

The coaching focuses on a relationship affected by caring. It is provided solely for you as the person providing care. The person you care for, or the other person in the relationship, does not attend the sessions.

Between-session email support is not included. Administrative emails about scheduling, payment or access are not considered coaching support.

Fee and Payment

The introductory fee for this coaching experience is £295.

Payment is required when booking unless a two-instalment arrangement has been agreed with Work Care and Thrive Ltd in writing before booking.

If you use a third-party payment option, such as Klarna or Clearpay, that provider’s terms and payment schedule will also apply.

Booking Within 14 Days

If you select a first-session appointment that takes place within 14 days of booking, you will be asked to confirm that you would like the coaching service to begin during that period.

Your statutory cancellation rights are explained in section 4.8.

Rescheduling and Non-Attendance

You may reschedule using the link provided in your booking confirmation or by contacting us.

If you cancel the initial session at least 48 hours before it is due to begin, you may choose to reschedule or receive a full refund. If you cancel with less than 48 hours’ notice, we will normally offer one opportunity to reschedule, but a refund will not normally be provided. This does not affect your statutory rights.

We recognise that caring circumstances can change unexpectedly. If an emergency or caring situation prevents you from attending, please contact us as soon as you reasonably can. We will normally offer one opportunity to reschedule the affected session.

Repeated non-attendance, or failure to contact us about a missed appointment, may result in the session being treated as used. Any decision will take account of the circumstances and will not affect your statutory rights.

First-Session Guarantee

If you attend the initial 90-minute coaching session and do not feel that the experience has been valuable to you, you may request a full refund by emailing enquiries@workcareandthrive.com within seven days of the initial session.

The request must be made before attending the 45-minute follow-up session.

If the guarantee applies:

  • We will refund the full amount you have paid.
  • Any remaining instalment arranged directly with Work Care and Thrive Ltd will be cancelled.
  • The follow-up session will be cancelled.
  • The refund will be returned through the original payment method. Where a third-party payment provider has been used, the provider will manage any adjustment to its payment schedule.

The first-session guarantee applies after attending the initial session. It does not apply where the initial session was not attended, although the rescheduling provisions above may apply.

This guarantee provides rights in addition to your statutory rights.

Follow-Up Session

The 45-minute follow-up session provides an opportunity to return to your Relationship Compass, explore what you have noticed and refine the tools and approaches you wish to continue using.

The 45-minute follow-up session should normally take place between two and six weeks after the initial session and must be completed within six weeks unless another arrangement is agreed in writing.

Nature and Boundaries of Coaching

This service provides reflective and practical coaching support. It is not therapy, counselling, mediation, medical advice, legal advice or crisis support.

Coaching does not diagnose or treat mental or physical health conditions. If coaching is not appropriate for your needs, we may recommend that you seek support from a suitably qualified professional or service.

We cannot guarantee a particular change in the relationship or in the behaviour of another person. The coaching focuses on your understanding, choices, responses and available tools.

Confidentiality and Materials

Coaching sessions are confidential, subject to legal requirements and safeguarding responsibilities.

Any worksheets, frameworks or materials provided remain the intellectual property of Work Care and Thrive Ltd. They are provided for your personal use and must not be reproduced, distributed or used commercially without written permission.

4.11 Publications

Work Care and Thrive Ltd produces publications including the Permission to PAUSE companion journal series and other written works. The following terms apply:

  • Publications are primarily sold through authorised third-party platforms including Amazon and BooksBy, whose own terms and conditions apply to those transactions
  • All content within our publications, including the PAUSE Framework™, is the intellectual property of Work Care and Thrive Ltd
  • Purchasers are granted a personal, non-transferable licence for individual use only
  • You may not reproduce, distribute, or use publication content for commercial purposes without our written permission
  • The PAUSE Framework™ is a trademark of Work Care and Thrive Ltd

5. Content and Submissions

5.1 User-Generated Content

If you submit any content to our website or services (including comments, testimonials, or contributions to the WhatsApp Community):

  • You grant us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your content in any existing or future media
  • You represent and warrant that the content is accurate and complies with these terms and conditions
  • You agree that your content will not violate the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights
  • Your content must not be illegal, deceptive, threatening, defamatory, invasive of privacy, or otherwise injurious to third parties

5.2 Content Removal

We reserve the right to remove any material submitted to our website or services, or stored on our servers, or hosted or published upon our website at our sole discretion.

6. Disclaimers and Limitations of Liability

6.1 General Disclaimer

The content on our website and in our services is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

6.2 Health and Wellbeing

Our content and services related to health, wellbeing, and self-care are for informational and educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

While our coaching services and Power Pause sessions aim to support individuals, including unpaid carers, in their personal and professional development, we do not provide medical, psychological, or therapeutic services. Our coaches are not licensed healthcare providers unless explicitly stated. If you are experiencing severe stress, anxiety, depression, or other mental health concerns, we encourage you to seek appropriate professional support.

We recognise that unpaid carers face unique challenges and stresses. Our services are designed to complement, not replace, statutory support and healthcare services available to carers.

6.3 Limitation of Liability

To the fullest extent permitted by law, Work Care and Thrive Ltd shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your access to or use of or inability to access or use our services
  • Any conduct or content of any third party on our services
  • Any content obtained from our services
  • Unauthorised access, use, or alteration of your transmissions or content

Our liability for any claim arising out of or relating to these terms or our services is limited to the greater of: (a) the amount you have paid to us for our services in the past 12 months; or (b) £100.

6.4 Accuracy of Information

While we make every effort to ensure that the information on our website is accurate, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published on this website.

7. Indemnification

You agree to indemnify and hold harmless Work Care and Thrive Ltd and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of our services or your violation of these terms.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Work Care and Thrive Ltd. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Work Care and Thrive Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

9. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these terms. Upon termination, your right to use our services will immediately cease.

10. Changes to Terms

We reserve the right to modify these terms at any time. If we make changes, we will provide notice of such changes, such as by sending an email notification, providing notice through our services, or updating the date at the top of these terms. Unless we say otherwise in our notice, the amended terms will be effective immediately, and your continued use of our services after we provide such notice will confirm your acceptance of the changes. If you do not agree to the amended terms, you must stop using our services.

11. Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Severability

If any provision of these terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions.

13. Contact Information

If you have any questions about these terms, please contact us at:

Work Care and Thrive Ltd
International House
10 Beaufort Court
Admirals Way
London
E14 9XL

Email: enquiries@workcareandthrive.com

14. Service Quality and Complaints

We are committed to providing high-quality services. If you are dissatisfied with any aspect of our services, please contact us at complaints@workcareandthrive.com. We will:

  • Acknowledge your complaint within 3 working days
  • Investigate your concerns thoroughly
  • Provide a full response within 14 working days
  • Take appropriate action to resolve any issues identified

For organisational clients, complaints should be raised in accordance with the procedure outlined in your service agreement.

Complaints regarding the PAUSE Programme should be directed in the first instance to PAUSE@workcareandthrive.com

15. Insurance and Professional Standards

Work Care and Thrive Ltd maintains appropriate professional indemnity insurance for all services provided. Our coaches adhere to professional standards and ethical guidelines appropriate to their discipline. While we make every effort to maintain high professional standards, we cannot guarantee specific outcomes from our coaching, consultancy, or workshop services as results depend on individual engagement and circumstances.

16. Entire Agreement

These terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Work Care and Thrive Ltd regarding your use of our services, and supersede and replace any prior agreements we might have had between us.

Last updated: 18 September 2026