PAUSE for Unpaid Carers

Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Work Care and Thrive Ltd collects, uses, and protects your personal information when you use the PAUSE for Unpaid Carers app (the “App”).

We take your privacy seriously. Your journal is personal, and we will never read, sell, or share your entries with anyone.

Please read this policy carefully. By using the App, you agree to the practices described here.

1. Who We Are

Data Controller: Work Care and Thrive Ltd

Registered address: International House, 10 Beaufort Court, Admirals Way, London, E14 9XL

Registration: 15493364

Email: PAUSEApp@workcareandthrive.com

If you have any questions about this policy or how we handle your data, please contact us at the email above.

2. What Data We Collect

We collect only the minimum information needed to provide and improve the App. This includes:

2.1 Information you provide

  • Your email address (used to create and manage your account)
  • Journal entries and reflections you write within the App
  • Responses to in-app check-ins and activities
  • Feedback you choose to submit

2.2 Information we collect automatically

  • App usage data (for example, which features you use and how often)
  • Device type and operating system (for technical support and compatibility purposes)
  • Crash and error reports

We do not collect your location, and we do not use cookies in the App.

3. How We Use Your Data

We use your data to:

  • Create and manage your account
  • Deliver and personalise your experience within the App
  • Understand how the App is being used so we can improve it
  • Respond to feedback or support requests you send us
  • Meet our legal obligations

We will never use your data for advertising purposes, and we will never sell it to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing your personal data:

  • Contract: processing your email address to create and maintain your account
  • Legitimate interests: using anonymised usage data to improve the App
  • Consent: where you have chosen to share feedback or optional information with us

5. Your Journal is Private

Your journal entries are stored securely and are never accessed, read, or reviewed by anyone at Work Care and Thrive Ltd, or by our technical partners, except where required by law.

We collect only what is needed to personalise your practice and keep the App functioning.

6. How We Store and Protect Your Data

Your data is stored securely using industry-standard encryption and security practices. We work with trusted technical partners to build and maintain the App, and we require them to handle your data with the same level of care we do.

We retain your data for as long as your account is active, or for as long as needed to fulfil the purposes set out in this policy. If you delete your account, we will delete your personal data within [30 days] unless we are required by law to retain it.

7. Sharing Your Data

We do not sell, rent, or trade your personal data. We may share limited data with:

  • Our technical development partners (CoBuild Studio), who assist in building and maintaining the App, under strict data processing agreements
  • Service providers (such as cloud hosting and analytics tools) who support the operation of the App
  • Law enforcement or regulatory authorities, if required by law

Any third party with whom we share data is required to protect it in line with UK GDPR.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to access — you can request a copy of the data we hold about you
  • Right to rectification — you can ask us to correct inaccurate data
  • Right to erasure — you can ask us to delete your data
  • Right to restrict processing — you can ask us to limit how we use your data
  • Right to data portability — you can request your data in a portable format
  • Right to object — you can object to certain types of processing

To exercise any of these rights, please contact us at [your contact email address]. We will respond within 30 days.

9. Children’s Privacy

The App is intended for adults. We do not knowingly collect personal data from anyone under the age of 16. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you within the App and update the “Last updated” date at the top of this document. Continued use of the App after any changes means you accept the updated policy.

11. How to Complain

If you have a concern about how we handle your data and we have not been able to resolve it, you have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Website: ico.org.uk

Helpline: 0303 123 1113

Work Care and Thrive Ltd • PAUSE for Unpaid Carers • pauseforcarers.app